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Data Center Colocation Market by Type (Retail Colocation and Wholesale Colocation), End-User (Large Enterprises and Small and Medium Enterprises) and Industry Vertical (BFSI, Government & Public sector, Telecom & IT, Healthcare & Life sciences, Energy)-Global Opportunity Analysis and Industry Forecast, 2019 – 2027


The size of data center colocation market by 2020 is expected to rise to a value of $51.8 billion and projected to witness a CAGR of 12.4% during the forecast period 2015-2020. Data center colocation market for energy sector during the projected term would dis..... Read More

Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization), by Vertical, by Region-Global Forecast to 2027


In 2016, the cloud-based contact center market is valued at USD 5.73 billion and by 2027 expected to reach USD 28.32 billion, while during the forecast period from 2019 to 2027, Compound Annual Growth Rate (CAGR) of 25.2% is expected. A cloud-based contact cen..... Read More

Enterprise Content Management (ECM) Market by Component (Solutions and Services), Business Function (Accounts & Finance, Human Resources, Supply Chain Management, Operations, and Marketing), Deployment Type, Organization Size, Vertical-Global Forecast to 2022


By 2023, the value of global enterprise content management market is likely to be USD 76.84 billion and for the forecast period from 2018 to 2023, a CAGR of 16.8% is expected. Enterprise Content Management means software involved in managing the overall flo..... Read More

Customer Experience Management Market by Touch Points (Company Website, Ranch/Store, Web, and Call Center), by Regions (North America, Europe, Asia-Pacific, Middle East & Africa, and Latin America), by Vertical (IT Communication Service Providers, BFSI, and Others)-Global Forecast to 2019-2027


Customer Experience Management (CEM) is the drill that caters the expectation of building and reacting to consumer interactions. Furthermore, CEM requires strategy demanding process transition and an array of technologies for enhanced fidelity and advocacy. Th..... Read More